Refund Policy
Last updated: October 14, 2026
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You will also need your receipt, order confirmation, or other proof of purchase.
Starting a Return
To request a return, contact us at support@jojozdesigns.com .
Please include your order number and the reason for your return so that we can review your request.
If your return is accepted, we will provide instructions explaining how and where to return your item. When applicable, we will also provide information regarding return shipping.
Please do not send products back without first contacting JoJoz Designs and receiving return instructions. Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item is defective, damaged, misprinted, or you received the wrong item, contact us as soon as possible so that we can evaluate the issue and make it right.
We may request photographs of the item, packaging, shipping label, or other information needed to review the issue.
Contact us at support@jojozdesigns.com and include your order number and a description of the problem.
Custom and Personalized Products
Custom, personalized, or specially made products generally cannot be returned or exchanged because they are produced specifically for the customer.
However, if a personalized or custom item arrives damaged, defective, misprinted, or different from the approved order, please contact us so that we can review the issue.
Other Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or personalized products, except when defective or incorrect.
- Gift cards.
- Items marked as final sale.
- Items that have been worn, used, washed, altered, or damaged after delivery.
Please contact us if you have questions about whether a particular item is eligible for return.
Sale Items
Items identified as final sale are not eligible for return or exchange unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise.
Exchanges
The fastest way to receive a different eligible item is generally to request a return for the original item and, once the return is accepted, place a separate order for the replacement item.
Please contact us before returning an item so we can provide the appropriate instructions.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union and applicable law provides you with a statutory right to cancel or return your order within 14 days, those statutory rights will apply.
Unless an exception under applicable law applies, eligible items must generally be returned in the same condition in which they were received, unworn or unused, with tags when applicable, and in the original packaging. Proof of purchase may also be required.
Certain custom or personalized goods may be excluded from cancellation rights where permitted by applicable law.
Refunds
We will notify you after your eligible return has been received and inspected and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed.
Your bank, credit card company, or other payment provider may require additional time to post the refund to your account after it has been issued.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@jojozdesigns.com .
Shipping Costs
Original shipping charges are generally non-refundable unless the return is the result of a damaged, defective, incorrect item, or otherwise required by applicable law.
Return shipping costs may be the customer's responsibility unless we determine that JoJoz Designs or our fulfillment process was responsible for the issue.
Order Cancellations
Because many JoJoz Designs products are made to order, production may begin shortly after an order is placed. If you need to request a cancellation, contact us as soon as possible.
We cannot guarantee that an order can be canceled after it has entered production or fulfillment.
Questions
If you have questions about a return, refund, exchange, or damaged item, please contact:
JoJoz Designs
Email:
support@jojozdesigns.com